Privacy Policy
Last updated: January 1, 2026
1. Introduction
At Viral Bargain, your privacy matters as much as your savings. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us or browse our store. We operate as an online bargain retailer serving customers across Australia, with all transactions processed in Australian Dollars (AUD). By using our website and placing an order, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
2. Information We Collect
To deliver a smooth, low-friction shopping experience, we collect several types of information:
Personal Information
Your name, email address, phone number, shipping address, and billing address — provided when you create an account, place an order, or contact our support team.
Payment Information
Payment card details and transaction data required to process your purchase. Full card numbers are handled securely by our PCI-compliant payment processors and are never stored on our own servers.
Browsing & Device Data
Information such as your IP address, device type, browser, operating system, pages viewed, and referral source, collected automatically to help us understand how our store is used and to keep it running securely.
Cookies
Small data files stored on your device that remember your preferences, keep items in your cart, and help us measure the performance of our marketing. See Section 4 for more detail.
3. How We Use Your Information
We use the information we collect to: process and fulfil your orders; take payment and issue refunds; send order confirmations, shipping updates, and service messages; provide customer support; personalise your shopping experience and show you relevant deals; improve our website, products, and pricing; detect and prevent fraud; and comply with our legal obligations. We only send marketing communications when you have opted in, and you can unsubscribe at any time.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to keep your cart functioning, remember your preferences, analyse site traffic, and measure the effectiveness of our advertising. Some cookies are essential for the store to work, while others are optional and used for analytics and marketing. You can manage or disable cookies through your browser settings, though disabling essential cookies may affect how the store functions. Where required, we will ask for your consent before setting non-essential cookies.
5. Sharing Your Information
We do not sell your personal information — full stop. We share your data only with trusted third parties who help us run our business, and only to the extent needed. These include payment processors who securely handle your transactions, shipping carriers who deliver your orders, and marketing and analytics tools that help us reach the right customers with the right deals. All partners are bound by contractual obligations to protect your data. We may also disclose information where required by law or to protect our rights, customers, and services.
6. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting our accounting, tax, and legal obligations. Order and transaction records are typically retained for the period required under Australian law. When your information is no longer needed, we securely delete or anonymise it.
7. Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections to inaccurate data, ask us to delete your information where appropriate, and opt out of marketing communications at any time. To exercise any of these rights, simply contact us using the details in Section 11. We will respond within a reasonable timeframe and in line with our obligations under the Australian Privacy Principles.
8. Data Security
We take reasonable technical and organisational measures to protect your information, including encryption of data in transit, secure payment processing, and restricted access to personal data. While no method of transmission or storage is completely secure, we work hard to safeguard your information and continually review our security practices. If we ever become aware of a data breach that affects you, we will notify you and the relevant authorities as required by law.
9. Children's Privacy
Our store is intended for customers aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly. We encourage you to review this policy periodically so you stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy, or you would like to access, correct, or delete your personal information, we're here to help. Reach our privacy team at privacy@viralbargain.com.au and we'll get back to you as quickly as we can.