Shipping Policy

Last updated: January 1, 2024

1. Worldwide Shipping

Viral Bargain ships to most countries worldwide, so wherever you are, a good deal is only a few days away. We're proud to offer free standard shipping on all orders over $50 AUD. Orders below that threshold are charged a flat, transparent shipping rate calculated at checkout based on your destination.

2. Processing Time

Once your order is placed, our team gets to work packing it up. Orders are typically processed within 1–3 business days before they ship. During busy sale periods or holidays, processing may take slightly longer, but we always do our best to get your bargains moving as fast as possible.

3. Estimated Delivery Times

Delivery windows begin once your order has shipped and vary by destination. Estimated timeframes are as follows:

Australia

3–7 business days

New Zealand & United States

7–14 business days

Rest of World

10–20 business days

4. Order Tracking

As soon as your order ships, you'll receive a confirmation email containing a tracking link so you can follow your package every step of the way. You can also check the status of your order any time by visiting our Track Order page and entering your order details.

5. Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties charged by your local authorities upon arrival. These charges are determined by your country's customs office and are not included in your order total. Any such fees are the responsibility of the customer.

6. Delays

While we work hard to deliver on time, occasional delays can happen due to high demand, customs processing, or carrier disruptions beyond our control. If your order takes a little longer than expected, we truly appreciate your patience and are always here to help.

7. Incorrect Address

Please double-check that your shipping details are correct before completing your order — customers are responsible for providing accurate delivery information. If you spot an error after ordering, contact our support team as soon as possible and we'll do our best to update it before your parcel ships.

8. Lost or Missing Packages

If your package hasn't arrived within the estimated delivery window, please reach out to our support team. We'll open an investigation with the carrier to locate your parcel and make things right as quickly as we can.